Our aim is to help you get your life back to normal as quickly as possible. We only deal with companies that provide prompt, fair claims service, handled by local adjusters and backed up by emergency disaster recovery professionals.

If you have a claim, we stand behind you. We work for you, not the insurance company, acting as your advocate in the event of any disagreements or concerns arising in the claims process.

Emergency Numbers
Motor Vehicle Claims
Travel Insurance Claims
Identity Theft
Prevention

Emergency Numbers

In case of emergency we are always available to assist you.
Please take all necessary steps to minimize further damage,
and call us immediately at 250-388-5014.
Outside of Victoria 1-800-661-1900
After business hours, 24-hour emergency contact numbers are provided on our answering machine.

Companies 24/7 Claims Reporting Numbers

Sovereign General 1-877-268-5888
Intact Insurance 1-866-464-2424
Peace Hills General Insurance 1-800-369-4053
AXA Pacific  1-877-552-0554

Motor Vehicle Claims

Motor vehicle claims are reported directly to ICBC’s claims service opened 24 hours a day, seven days a week 1-800-910-4222
Lower Mainland
604-520-8222
Elsewhere in BC, Canada and the US
1-800-910-4222

Reporting online?
Use the online claims report.
Already reported?
Retrieve your online claim notice

If you need assistance with your ICBC claim we are always happy to help.

Travel Insurance Claims

In cases of emergency, call the toll-free hotline shown in your travel medical insurance policy (make sure to take these with you when traveling).

If you cannot find the toll-free hotline number in the policy, or you don’t have your policy with you, contact us at Bill Hartley Insurance Services (250-388-5014 or 1-800-661-1900 within BC) or visit our website for the numbers listed below.

Travel Now: 1-800-874-7633 (Canada and USA),
001-800-514-7633 (Mexico)
604-988-4679 (Vancouver and collect worldwide)

TIC: 1-800-995-1662 (Canada & USA)
1-800-842-08420 or 00 800 842 08420 (Worldwide)
416-340-0049 (Collect call worldwide)

Travel Underwriter: 1-800-663-0399 (in Canada and USA)
001-800-514-9976 (in Mexico)
604-278-4108 (collect call Worldwide)
800-663-00399*** (outside North America and Mexico)

***To use this global toll-free service, first dial the international access code for the country you are in, and then enter the 11 digit toll free number shown above. If you encounter problems accessing this service, please call TU collect.

Identity Theft

We recognize the rising threat of identity fraud due to the increased frequency of electronic financial transactions and the popularity of the internet. Identity fraud is the unauthorized collection and use of personal information, usually for criminal purposes. The costs suffered by the victim to prove the fraud and restore a damaged credit rating can be high. Ask about our IDENTITY FRAUD COVERAGE.

If you suspect a COMPROMISE of your PERSONAL INFORMATION it is very important that you act immediately by reporting the incident to the appropriate organization.
The following numbers and steps to follow may be of assistance to you.

• File a report with your local police.
• Cancel credit cards, and notify utility companies and government agencies
VISA
http://www.visa.ca/en/personal/lostcard.cfm
MASTER CARD
http://www.mastercard.com/ca/personal/en/mastercardsecurity/fraudprevent...

• Monitor your mail for any disruption in delivery
Canada Post at 1-800-267-1177
http://www.canadapost.ca/cpo/mc/aboutus/corporate/security/identitytheft...

• If your Social Insurance Number was compromised, you should report the incident to Human Resources Development Canada at 1-800-206-7218
http://www.servicecanada.gc.ca/eng/sin/fraud/yoursin.shtml or
http://www.servicecanada.gc.ca/eng/sin/lost/lost.shtml

• Report fraudulent activities to:
Reporting Economic Crime Online
www.recol.ca
Phonebusters: 1-888-495-8501
www.phonebusters.com

Phonebusters is a central agency that collects information on telemarketing complaints and victims of fraud applications throughout Canada, and disseminates this information to the appropriate enforcement agency.

• Check your credit file with the credit bureaus:
If you believe you are a victim of an account takeover or a fraud application being made in your name, contact the credit bureaus. A "Fraud Alert" message will be placed on your file. You should also request a copy of your credit bureau report and review it carefully for any information that may be incorrect. Contact the credit bureaus at:

Toll free numbers for Canada
• Equifax Canada at 1-800-465-7166 or www.equifax.ca
• TransUnion Canada (Fraud Victim Assistance Dept.) at 1-877-525-3823 or www.tuc.ca
From outside Canada (8:30 am to 5:00 pm EST) ;long distance charges apply
• Equifax: 1 514 493-2314
• TransUnion: 1 905 525-0262

Prevention

Take photographs of, or video, all your belongings and keep a record of serial numbers and receipts. If you ever have to make a claim, your visual record of the missing or damaged items will make the process much easier.

WATER DAMAGE

Don’t be another victim of water damage.

DID YOU KNOW?
Water-related damage is the most frequent kind of insurance claim. It is a widespread problem and it calls for preventive measures. By following a few simple prevention rules, you can save yourself a great deal of trouble.
Some types of water damage are not insured. If you are not sure about your coverage or would like more information about what types of water damage claims will and won’t be covered under your policy, please contact us for details.

THE MOST COMMON CAUSES OF WATER DAMAGE
• Overflowed dishwashers, washing machines, bathtubs and sinks
• Leakage of hot water tanks
• Flooded basements from drain backup caused by blockages
• Melting snow and heavy rain

PREVENTION TIPS
Proper preventative maintenance is a smart and easy way to reduce risk in your home.

INSIDE YOUR HOME
• Never leave water running unattended. Don’t leave your dishwasher or washing machine running in your absence. Regularly inspect hoses for cracks, leaks or loose connections. Call a plumber to tidy up any loose ends, such as a leaky faucet.
• If your hot water tank is more than 10 years old, it is time to have it replaced.
• When you leave on vacation, think about shutting off the water supply. Arrange to have someone check your property if you are going to be away more than three days.
• During cold snaps, make sure your heating system is on to avoid frozen pipes.

OUTSIDE
• Have your perimeter drains inspected and flushed on a regular basis. Blocked perimeter drains can result in a flooded basement in a heavy rain storm.
• Check if the slope of your property is adequate to keep water away from the foundation. Make sure the foundation of your house has no cracks.
• Keep a good roof over your head. Have your roofer repair loose shingles. Check your roof drain and eavestroughs to make sure they aren’t blocked or damaged.
• Before winter, shut off the water supply to your outside faucets.
• Check the caulking around the doors and windows of your home annually.

Bill Hartley Insurance Services Ltd
“As always, at your service”